Shipping Policy SHIPPING INFORMATION

Ship from Global（1-3 working days for processing) Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. The time frame of an order delivery is divided into two parts:

Estimated Delivery Time：
　processing time+shipping time
　Processing time: 1~3 working days
Shipping time:
　We offer two ways, STANDARD SHIPPING and DHL express.
　STANDARD SHIPPING：15-20 days
　DHL Express: 3-10 days （Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.）

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes. Shipping Fee：
　All estimated/typical delivery time are derived from real-world data collected from past orders. They are approximate times for reference only.
　Shipping times will be affected by public holidays; manufacturers and couriers will limit their operations at these times. This is out of our control.

Please note that if your shipping address belongs to a remote area, an extra fee is needed.

** COVID-19 Update:

If you order is significantly delayed due to COVID-19, please contact us at alexander@macrotellect.com so we can look up the status for you. What to do with lost package? If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information at alexander@macrotellect.com.

After an order has been delivered to the shipping address entered on order, we cannot be held responsible for stolen or lost packages. Customs Fees Ｍacrotellect. will not cover the customs fees and duties, and they are non-refundable as well. We are not able to process any modification to your order while the package is with the customs. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.
Feel free to email us at alexander@macrotellect.com. How long does it to process my order? For regular orders, it generally takes about 1-3 business days for processing after you place an order. For orders including restocking or pre-order item(s) will take longer time for processing. Please notice more details on the product description.
We do not ship packages on weekends or holidays at this point. Wrong shipping address? If the shipping address on your order is incorrect, please contact us at alexander@macrotellect.com right away.

If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart.

If you need to change shipping address after the package leave our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process. Can I cancel my order? Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer service for assistance.
• Macrotellect reserves the right to change the policy at any time.